"As a case manager, you're responsible for assessing and providing guidance for the physical and mental health issues of individuals and families. Employers are looking for candidates who demonstrate excellent communication and problem-solving skills as well as show strong knowledge of the healthcare industry so that they can properly advise patients in a cost-effective manner. Come prepared to answer behavioral questions about ethical decisions you would make on the job, such as how you would handle a child whose parents are repeat abusers or a family that violates the rules of its shelter care. You may have to juggle heavy caseloads on the job, so employers will want to hear about your multitasking and time management skills."
You arrive at a home visit and you can hear people arguing and a lot of commotion inside the house. How would you handle this situation?
Tell us about your experience working with families with young children in a home setting, or a one-on-one environment?
I would wait outside for a few minutes to see if the commotion stops. If the family does not settle down, I would knock on the door and see if they are in a place for me to try to mediate the situation. If the commotion seemed like it was going to escalate to violent, I would contact the police.