"Employers are looking to hire cashiers with great customer service skills and experience handling cash. In preparation for an interview, come ready to answer role-play questions that will assess your ability to appease difficult customers under stressful circumstances. Make sure to showcase a positive and easy-to-work-with attitude that will convince your interviewer you're right for the job."
What would you do if a customer was irrate.3 Answers
I would asked them what was wrong and try my best to answer their concerns and if unable to, then i would take it to the manager.
I always like to try and rest the situation. As k for a thorough explantation of their problem, This not only allows you to understand what needs to be accomplished, but for the customer to 'blow off some steam'. Sometimes people just wnat to vent a little before getting what they want. That doesn't mean they can curse and throw things, but maybe just tell you how really unhappy they are about it Assuming it something whci CAN be fixed, then tell them you are going to take care of this for them, how you will do it, and when they can expect results. If it requires additional levels of authority, involve them and see that you carry out what you promised. o