Center Consultant Interview Questions


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Call Center Supervisor was asked...January 16, 2016

What are the most important skills of a leader?

1 Answers

Patience, Humility and Ability to motivate.

Virtua Health

When busy on the phone are you going to give the quick answer to move on or the right one?

1 Answers

Always the right one. If I don't know the answer I will tell the patient I will find out and get back to the them. Less


(In response to stating VMware lun sizing best practice) Why would volume management of smaller luns result in lower performance than a large lun (meta)?

1 Answers

Primarily due to larger amount of locking needed, but also due to immaturity of ESX volume management. Using few metas (luns) striped across a similar number of spindles, and similar port use, as the many smaller devices provides the same physical I/O performance with less overhead in ESX. Less


How well do you work with different types of colleagues?

1 Answers

I understand that each colleague has unique value that no one else brings to the table and if they are treated with respect and support, the fruit of that value can be immense and can ultimately contribute to a successful center. Less

Quest Diagnostics

Explain a time when you did not agree with your director about a policy?

1 Answers

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy. Less

Knowledge Universe

How would you handle a dissatisfied parent?

1 Answers

Parents can get very upset when it comes to their children. So if they are dissatisfied we have to find out from the parent what is going on and in what way do they feel the issue can be resolved to their satisfaction. As a manager, if its something that can be done, then make it happen. Less

Did you like your previous position managing a telemarketing company?

1 Answers

Yes, I loved it! I really enjoy a fast-paced enviroment. I'm a great motivator and I am very dedicated to any task I'm assigned. Less

Fairwinds Credit Union

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less

Tutor Time Child Care Learning Center

How will you market ?

1 Answers

Community awareness, former clients, referrals from current clients.


From the math test staffing situation: If one person leaves this position early because he gets sick, how would you reassign the remaining employees in order to ship out the correct number of product for the day?

1 Answers

This was the question I stalled the interviewers on initially because I had manipulated the initial numbers in the math question to give me a buffer of employees in two areas so this wouldn't be an issue. Apparently no one else thought about people calling in sick or not showing up to work, so I think I impressed at least one interviewer by thinking ahead in this situation. Less

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