Call center representative Interview Questions in Charleston, SC | Glassdoor

Call center representative Interview Questions in Charleston, SC

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call center representative interview questions shared by candidates

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How do you feel about dealing with a difficult customer.

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I had to deal with difficult customers at my previous job as a 911 Dispatcher. I just did my job asked necessary questions and/or answered questions appropriately. I understood that it was my job to treat the "customer" with respect not matter how they treated me.

Standard customer service questions, like "name a time when you had a to deal with an angry customer" and "what would you say your biggest weakness is?" (within the scope of customer service.

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they asked me about call center work, experience

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Training is Monday -Friday 8am -4pm or 4-12 pm can you do that?

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Do you know how to operate a computer and its basic functions?

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Can you work all the shifts provided if needed including holidays?

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Name a time when u had to accept critical feedback,how did u Handel it

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Have you ever done call center customer service before?

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How do you manage your time. Not difficult, but to me it was unexpected.

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What experience in customer service do you have?