Call Center Interview Questions in Charlotte, NC | Glassdoor

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Call Center Interview Questions in Charlotte, NC

Call Center Interview Questions in Charlotte, NC

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

Top Interview Questions

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If your life was a sit-com, what would the name be?

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Beat The Odds

What do you think Customer Service Means? None of the questions were hard. It's important you don't give rehearsed answers. Be real, that's what I did.

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What was your toughest or most difficult job experience?

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During the panel interview, the main question asked of each of us was pretty straightforward--If hired as Home Save Team Lead for NACA, what would you bring to the table? How would your presence on the team help NACA with its Mission?

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If you were me, what trait or quality would you be looking in filling this position?

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Name a time you did not agree with a manager's decision and how you handled it.

what would you do with an irate customer?

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How comfortable are you on the phone? Are you willing to upsale customers based on their needs?

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What type of Wireless Experience I had, How often did I think a person should call off work. How would I handle a difficult customer on the phone. How would I handle working evening hours and Sundays, even Holidays. Tell them about a situation when I had a customer not happy with my assistance.

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