Customer Service Representative Interview Questions in Chelmsford, UK | Glassdoor

Customer Service Representative Interview Questions in Chelmsford, UK

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Give an example of a time you showed exceptional customer service

1 Answer

When did you have to deal with a difficult customer and what did you do?

Why do you like working in a team

1 Answer

If a customer call for you to grant access , what do you do

Do you want to progress quickly into a management role

1 Answer

How to deal with a difficult customer or situation

how have you dealt with something creatively

Can you work in a fast paced environment? What could you bring to the company?

What is it you think we do? Would you like to earn good money? Although I was predominantly talked at, while I scribbled down what he said (Like I was asked to do) then suddenly would throw a question in while I was trying to write down the machine gun fire speed words he had just said. It all appeared to be a tactic to throw me off guard and let him gradually get to the point where he can slip in the bad news about it being a door to door role