Customer Service Representative Interview Questions in Chicago, IL | Glassdoor

Find jobs for Customer Service Representative

Customer Service Representative Interview Questions in Chicago, IL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

Sort: RelevancePopular Date

Describe a time when you had to work as a team.

2 Answers

Explained my situation satisfactorily to the interviewer.

Use a Situation-Task-Activities-Results (STAR) approach. Focus on a brief outline of the process and the results that you brought in.

What are you expecting for salary?

2 Answers

describe a past experience with a customer you could not satisfy

2 Answers

Situtation regarding angry customer

1 Answer

if you wanted to buy 1200 expensive item how would you go about to doing it?

1 Answer

Why do you want to work for Best Buy?

1 Answer

Describe a time you overcame an obstacle.

1 Answer

What if you were on a call and your co-workers were carrying on a conversation together where they were becoming increasingly loud, what would you do?

1 Answer

What was the hardest situation that you dealt with in your previous or current job and how did you overcome it?

1 Answer

since it is a call center customer service if you are not flexible they will not interview you.

1 Answer