Customer Support Specialist Interview Questions in Chicago, IL | Glassdoor

Customer Support Specialist Interview Questions in Chicago, IL

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Customer support specialist interview questions shared by candidates

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Why do you want to work in the immigration industry? (or something like that)

1 Answer

I let the managers know that I absolutely love helping other people to resolve issues and generally, making their day. Applying for visas can be a long, tedious, and expensive process and customer support can help smooth things out a bit.

What are you customer service skills? Name a time you were not able to help a customer. Name a difficult situation with a customer that you were able to turn around. Why are you interested in the Customer Support Specialist position? Why Venmo? Do you have a concern working in Customer Service? Can you deal with different types of customers and a high workload. Why are you interested specifically in Customer Service. What do you know about Venmo? What is your ideal work environment?

1 Answer

Do you have any background in the technical aspect of troubleshooting?

Asked you questions about your background in customer service and interest in where you want to go in the future

Typical generic situation and behavioral questions. Ex. Give an example of a time you had to respond to an unhappy customer. Tell me about a situation when you had to work with beyond your scope of responsibility to resolve an issue. Etc

Name a time when you were a customer and received excellent customer service

How do you help a customer that is angry or upset when you can't fix or resolve their existing problem?