"Companies count on managers to make smart team decisions and oversee group members in order to maintain deadlines and keep operations running smoothly. Be prepared to answer several situational questions that will evaluate your time management skills, problem solving abilities, and ease in leading a team. Employers will also expect you to be well-versed in products and operations, so make sure to brush up on the department's relevant work."
Say an employee comes to you with a complaint about a client that seems to have an attitude when in the hospital, the employee requests to no longer deal with that client. How would you handle this situation and give an example or similar situation you were involved in and tell us how you handled the employee as well as the client.
I would ask the employee what specifically happened, how they dealt with the client, and why they felt they could no longer deal with this person. Unless the circumstances were inappropriate and made the employee feel uncomfortable I would give him suggestions on how to handle the client from now on. If the circumstance were more of a personality conflict, I would coach the employee on how to handle this from clients but explain we are not in the business of losing clients due to difficulty in communication. I told of a similar situation I had where an associate veterinarian had a hard time dealing with difficult clients, we attended a seminar on how to appropriately handle this type of client and this helped her throughout her daily interactions with clients. The hospital lost no clients in the process. The next time I saw the client expressing attitude with a receptionist, I asked her if there was anything I could help her with as I had noticed she seemed unhappy with her visit. Upon being confronted, her attitude dissipated.