Personal Banker Interview Questions in Chicago, IL | Glassdoor

Personal Banker Interview Questions in Chicago, IL

105

Personal banker interview questions shared by candidates

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How would you respond to a customer that is complaining they have a hole in a product they just purchased?

3 Answers

Say "im sorry for the inconvenience. I will gladly get you another product or you can have a refund."

Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact.

Apologize for the damaged item and explain what you can do to replace the. Item

She asked right off the bat how much I was expecting to get paid if an offer was made. Most of the time that question is more towards the end.

2 Answers

Sell me a pepsi over a coke

1 Answer

I am a customer with $50K cash and I would like to invest it. What should I do with the money.

1 Answer

Sell me this pen?

1 Answer

Most confounding question, " Why didn't I apply for a Bank Mgr. position?" by 2nd 1st VP.

1 Answer

how would a good cutomer relationship look, sound and feel like

1 Answer

Why bank of America?

1 Answer

Name a difficult situation youve been in and how you dealt with the situation

1 Answer

The interviewer took me into the lobby of the bank and had me introduce myself to a customer and bring the customer over to a banker who could help him.

1 Answer
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