Customer Service Interview Questions in Cincinnati, OH | Glassdoor
Customer Service Interview Questions in Cincinnati, OH

Customer Service Interview Questions in Cincinnati, OH

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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Please try to be as detailed as possible regarding the technical question, business case, etc.

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I answered all the questions correctly and have education to boot.

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why do you want to work here

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Sell this pen.

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Nothing too difficult. Maybe: "Tell me about a time when you had a difficult customer, and how did you handle it?"

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How do you handle criticism?

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Why would you be a good fit for the position at Verizon Wireless?

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Tell me about a time that you had to deal with someone who frustrated you?

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"Can you work with 7 applications open at the same time?"

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Because of our tuition reimbursement program and student focus, we don't work with a second job, they would have to work around us. Does that cause any conflict?

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