Customer Service Interview Questions in Cincinnati, OH | Glassdoor
Customer Service Interview Questions in Cincinnati, OH

Customer Service Interview Questions in Cincinnati, OH

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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Can you handle being yelled at on the phone all day long?

I was asked how well I thought I worked with people even on days where I maybe hadn't had the best day.

1 Answer

Describe a time you made a mistake or encountered a difficult situation.

1 Answer

Tell me about a time when you had to use your problem solving skills in a hurry?

How much do you like to interact with customers?