Customer Service Interview Questions in Cincinnati, OH | Glassdoor
Customer Service Interview Questions in Cincinnati, OH

Customer Service Interview Questions in Cincinnati, OH

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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How much do you like to interact with customers?

Explain a time you had to deal with a difficult customer, and how did you handle it?

"Tell me how you would handle a customer who wasn't answering the security questions correctly, how would you inform them that you are not able to access their account without the information"

None really, we mainly went over previous experience and how I handled different situations. Schedules and pay were discussed.

Why do you want to work for TSC Apparel? What are some of your strengths? Why did you leave your last position. What can you contribute within your position if hired?

1 Answer

Tell me about a time when you had to deal with a customer service problem?