Customer Service Representative Interview Questions in Cincinnati, OH | Glassdoor

Customer Service Representative Interview Questions in Cincinnati, OH

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

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I answered all the questions correctly and have education to boot.

1 Answer

No wonder they are rated as the worst company to work for! Bummed for thank god for my unborn child.

Why do you feel that it's important to be available on short notice? (On-call scenario)

1 Answer

Name three things you can do in the Control Panel.

1 Answer

Name a time you had to troubleshoot.

1 Answer

What is the difference between a router and modem?

1 Answer

Please try to be as detailed as possible regarding the technical question, business case, etc.

1 Answer

"Can you work with 7 applications open at the same time?"

1 Answer

Describe a time when you made a mistake and the customer was affected.

1 Answer