Front Desk Agent Interview Questions in Cincinnati, OH | Glassdoor

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Front Desk Agent Interview Questions in Cincinnati, OH

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

Top Interview Questions

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Describe a time when you handled a difficult customer.

What was a problem you faced at your last job, and how did you handle it?

How do you respond to a challenging coworker. Not verbatim, but reminiscent.

Would you accept another position or cross train here?

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