Claims Customer Service Representative Interview Questions | Glassdoor

Claims Customer Service Representative Interview Questions


Claims customer service representative interview questions shared by candidates

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it was all tell us when you "insert prev experience here"

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there just looking for a positive customer outcome.

Hello! I have my face to face interview in 5 days! Can u please tell me what questions they asked? and any additional tips are very welcomed! Thanks!!!

The basics, but one that struck me was "tell me a time you came across a difficult co-worker and how you dealt with it".

1 Answer

Tell me about a time when your manager did not agree with a decision you made.

1 Answer

Could you explain a time where you went above and beyond for a customer?

Tell me about a time you had to explain a policy to a customer who just didn't seem to understand.

1 Answer

"Say you had a customer in ___________ situation, how would you handle the situation?

Phone interview, they are looking for detailed examples of the scenario questions they ask. Like tell me about a time you had to take leadership over a situation.

1 Answer

All behavioral based questions. Practice the star method.

Describe a time when you had challenge at work, and how did you overcome it? How would you describe your work ethic?

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