Claims Generalist Interview Questions | Glassdoor

Claims Generalist Interview Questions


Claims generalist interview questions shared by candidates

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Name a time when you had to negotiate with a customer and what was the outcome

Name a situation in which you needed to negotiate with some one, and what was the resolution.

S.T.A.R method questions. If you have your scenarios prepared, you'll do fine.

Tell me about a time when you changed the culture in the workplace.

Give an example of a time you had to use your customer service skills to alleviate a problem? What is a time when you would you say you failed, and how did you correct it?

I didn't have a specific "most difficult" question, but have good, honest answers prepared for why you want to work for Progressive and "tell me a little about yourself." Additionally, for the Claims Adjuster/Claims Generalist position, make sure to prepare anecdotes that stress past customer service experience and keep the focus of your behavioral answers towards customer service experience.

Name a time when you had to compromise or negotiate with a demanding customer. What was the issue & outcome?

Being able to pin down a time, event, outcome on the spot to some questions was tough.

Explain a time you went above and beyond for a customer.

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