claims representative interview questions shared by candidates
"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"
They didn't like any of my answers, and they wouldn't let it go...this part of the interview went on for 10 minutes. The answer they were looking for was that I should take toys, coloring books and crayons out of my desk and try to divert the childrens attension. I dont' have kids of my own, I never thought of it.
There is no "right " answer to these kind of questions. In addition, most SSA offices don't have toys, coloring books and crayons. Other ideas include asking if the claimant wants to come back another time, complete the application by phone or online, be patient and show some understanding, etc.
I was asked this exact question in interview as Claim Representative. Thanks so much for past bloggers because of you guys, I was prepared.
Interview process is lengthy and very detailed.. be prepared to give some good impressive examples. What motivates you to go to work? Why Should I hire you? Why liberty mutual? Name a time you had to give complex instructions to someone? Name a time you took lead of a situation? What would your boss say is your weakness/ strengths? Name a time you had to give bad news to someone? Name a time you had to make a decision off little information? Where do you see yourself in the future?
1. Time you had conflict with a coworker, how did you handle it, what was the outcome. 2. Describe a time you weren't able to deliver on a timeframe you'd given a customer. Looking back, what do you think you could have done differently? 3. Describe a time you were given critical feedback. 4. A time you had to complete a large volume of work in a short amount of time. (Quantity vs Quality) 5. A time you had to solve a problem. How did you do it? What was the outcome? Do you think you made the right decision? Why or why not?
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