Claims Representative Interview Questions | Glassdoor

Claims Representative Interview Questions

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Please describe what you would do in a scenario where a person was involved in an accident and calls you directly? Begin...

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Do you have a disability that would hamper you from doing the job duties?

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why you wanna to make career in Medicare industry

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How many years experience of customer service do you have?

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"Where do you see yourself in 5 years?"

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One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault.

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What challenges are you expecting to face as a claims represenative?

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Name a time in your past experience in which you have successfully negotiated with a customer.

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Question: As the owner of a refrigerator company, you take great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority. A customer contacted you and advised you that after thirteen months, the refrigerator you sold them no longer works. Your company provides a one-year warranty for parts and labor. What would be your process in handling the customer’s complaint?

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Give an example of when you were asked to achieve a challenging goal in your prior work experience? How did you achieve this goal? Give an example of ... How would you handle a customer who ... etc.

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