Claims Representative Interview Questions | Glassdoor

Claims Representative Interview Questions

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Question: As the owner of a refrigerator company, you take great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority. A customer contacted you and advised you that after thirteen months, the refrigerator you sold them no longer works. Your company provides a one-year warranty for parts and labor. What would be your process in handling the customer’s complaint?

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Give an example of when you were asked to achieve a challenging goal in your prior work experience? How did you achieve this goal? Give an example of ... How would you handle a customer who ... etc.

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When was a time you had promised a customer results but could not deliver those results? How did you handle it?

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no difficult questions. Basically the usual general questions of "tell a time in your history when you had to overcome an obstacle and how you did so".

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Do you feel that a college GPA reflects how hard an individual works?

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Describe a time when you had to deal with a difficult customer. How did you handle the situation? What steps did you take? What was the outcome?

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Behavior Based Interview questions. Prepare and be specific

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What makes you mad and how do you react?

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How do you handle conflict?

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Why are you accepting this salary?

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