Claims Service Representative II Interview Questions | Glassdoor

Claims Service Representative II Interview Questions


Claims service representative ii interview questions shared by candidates

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what is active listening

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Active listening requires the listener to understand, interpret, and evaluate what they hear

Questions are pretty generic; What are your strengths, weaknesses, goals? Why do you want to work here? What could you bring to the company? How are you with working as a team? But to be honest, the company is based off being number 1 in customer service, so what they really want to hear is "I love helping people out in tough situations." "I want to be there for people who don't know what to do." "I want to make it easy for the person." They don't want to hear you say "I'm a perfectionist." "I work too hard." They want to hear people say that have issues but know to stay calm and have goals to perfect their problems.

What would you like least about the position you are applying for?

Describe a situation when you were assigned a task with minimal or incomplete instructions. How did you begin the task and what was the outcome.