Claims Service Representative Interview Questions | Glassdoor

Claims Service Representative Interview Questions


Claims service representative interview questions shared by candidates

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How would you calm someone on a phone call right after they experience the death of a loved one.

Can't remember any particular questions. I just remember the process being easy. That's probably because I've worked in similar positions prior to it.

Name a time when you had to calm an irate customer.

1 Answer

I was an engineering major, so the interviewer was curious as to why I was interested in the position since it is unrelated to the skills required for the job,

Tell me a time when you went above and beyond for a customer.

Describe a situation when you were assigned a task with minimal or incomplete instructions. How did you begin the task and what was the outcome.

What is a weakness you have, something you could improve on?

Describe a situation where you had to deal with a situation where customer was unhappy and how did you handle it.

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