Clerk Interview Questions
In a clerk interview, you will likely be asked about your organizational skills, time management skills, and technical skills. A clerk's responsibilities vary from industry to industry, so be prepared to highlight how your experience can be transferred across disciplines. To give a successful interview, try to show the interviewer that you remain calm under pressure and can diligently attend to a variety of administrative duties.
Top Clerk Interview Questions & How To Answer
Here are three top clerk interview questions and how to answer them:
Question #1: What software or equipment do you have experience with?
How to answer: All offices use different programs and office equipment, but the interviewer may like to see that you are a competent user of common email systems, phones, bookkeeping software, scanners, and copiers. A successful answer would stay positive and highlight that you pick up new tools quickly.
Question #2: How do you prioritize if you receive many requests from different employees?
How to answer: Several departments may depend on you for assistance. It's crucial to show that you can manage your time effectively with an ever-changing workload. Share a system you use for evaluating the urgency of tasks, taking into account factors like deadlines and organization-wide goals.
Question #3: How do you maintain a filing system?
How to answer: Maintaining records is an important task for a clerk. It may benefit you to demonstrate a willingness to keep both paper and digital files. Discuss your experience using accordion folders and binders, as well as cloud-based folders. Highlight how you keep data secure with passwords, backups, and other features. Organization is essential to many of the administrative tasks a clerk may be responsible for.
How many invoices did you process in your last accounts payable position?3 Answers
I have worked AP at several places. My answer to this question would have been "more payables to enter than was humanly possible to handle." I used to have anxiety attacks on my way to that job. Finally quit. Less
I have had a lot of experience with accounts payable especially with the casino industry. In one month I've done between 1,500 to 2,000 invoices. Less
It has been many years since I have worked as an A/P clerk and I can not give an accurate estimate except to say that I was the only A/P clerk working for a mid-size manufacturing company. Less
If you had just clocked out for lunch, and you saw the line at the bakery was very long. A customer stops you and explains that they only need to pick up their cake. What do you do?2 Answers
you have one of 2 ways you can handle this one, tell the customer you just punched out but is there anything else you can do for her or tell her that you will see if there is anything you can do and then proceed to the manager or assistant manager and ask if you can punch back in and help at the bakery with the customers and you will take your break when it is less busy or take 2 15 minute breaks later just to keep the customers moving and happy, no matter what customer service is job 1 and you have to think of the store as your own store because you are vested in it and your paycheck depends on it, always try to remember to be nice and be the best worker you can be, in this day and age there is no guarantee of a job you have to be the best you can be and if you can't deal with customers than you have cut out most jobs on the market. Less
I would help the customer and take my lunch after. I would let management know that it will appear I took an extended lunch on my timesheet because I was helping a customer at the beginning. Less
Why did you wanted to be part of this team?2 Answers
Say you have the phone ringing, three people in line at the front desk and the judge wants you to do something for him in his chambers. What do you do?1 Answers
The judge always comes first. Period. Let the people in line know you'll return in a moment to help them, answer the phone and put them on hold, and go do whatever the judge asks of you. Less
What is the biggest problem that I had with a customer and how was I able to resolve it?1 Answers
I told her that I was caught off guard when a customer was unable to be reasoned with by ordinary and civil measures. When the customer resulted to exhibiting uncontrollable and destructive behavior I had to call the police to resolve the matter. Less