Client Relationship Manager Interview Questions
"As a client relationship manager, you will be expected by your employer to be an expert in customer service. When interviewing for this position, prepare to explain how you will use data analysis about clients' histories with the company to improve client relations, retain clients, and increase sales. You may be asked to role-play scenarios where clients come to you with different complaints. Be ready to explain how you will resolve client issues without appearing to favor certain clients over others."
How would you go about selling our service to potential clients?
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Was not yet even educated on there processes.....
We often have to relay bad news to clients. Provide an example of a time you had to do this and how you handled it.
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I had a client at my former company who had 200+ employees enrolled with an incorrect medical rate, which meant they had incorrect deductions from their paycheck for 6 months before we found the error. I had to reach out to the client and let them know what had happened, how the error occurred, what we were doing to fix it, and what we were doing to be sure a similar issue does not occur in the future. I was open and honest with the client and told them we were to blame and apologized profusely. They were of course unhappy that it occurred, but they appreciated the honesty and that we were willing to do what was necessary to correct the issue quickly. Less
What experience do you have with client relationship management? Have you worked with any major clients in the past? If so, which ones and what experiences did you gain from that? What has made you effective at client and account management?
Would it be difficult to adjust to a large company after working for a small one?
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Working in a small company helped me understand all aspects of projects and i would fit well in a larger company with this better understanding, and it will give me more opportunity to focus on a smaller domain. Less
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Working in a small industry we can understand role of every employee and aslo know about how to manage our resources and Management. Manage a Time is very crucious part for small and big industry for growth or expand. Thank you and best regards. Vaibhav patel Less
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Hi sorry I’m looking for job security Guard supervisor door can send for me application from Less
What are your strengths and weaknesses ?
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My strength is i am honest , focused with my work also I am detail oriented, self supported. Less
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My weakness is I use too much phone, yes browsing is one of my hobby but some time it's not easy to calm down this habit Less
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My strength is to be decipline and complete work on time and weakness is to be scared before doing a new work /job/ environment to fit in Less
fossil is to extinction - puddle is to a) wet 2) dry 3) ? or 4) rain
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Rain
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I thought it was rain.
What single most important skill will you be able to bring to the table in order to help our organization?
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Customer facing experience
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Integrity
