Client relationship manager Interview Questions

I had a client at my former company who had 200+ employees enrolled with an incorrect medical rate, which meant they had incorrect deductions from their paycheck for 6 months before we found the error. I had to reach out to the client and let them know what had happened, how the error occurred, what we were doing to fix it, and what we were doing to be sure a similar issue does not occur in the future. I was open and honest with the client and told them we were to blame and apologized profusely. They were of course unhappy that it occurred, but they appreciated the honesty and that we were willing to do what was necessary to correct the issue quickly.

I thought it was rain.

Rain

Customer facing experience

Integrity

I basically tried to get out of the situation without putting myself in harm's way.

Nice!

Yes, I had lead a team of 30 where I oversaw projects and often had to mentor employees to see projects finish on time.

There was a time the logistics arm of our business was doing badly, we had to strategies how to rebrand and make more profit. My team and I carried out the research to make sure we found what we were doing g wrong and also found the lapses of other logistics firm to avoid us being cut in their loss web in the future, we worked on a plan to input all we got and it’s worked out just fine, the logistics arm was rebranded and brought up to speed making profit for the company again

I indicated I have great relationships with people and have found that once you learn personality types, it become easy to work with all personalities.