Client Support Associate Interview Questions | Glassdoor

Client Support Associate Interview Questions

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Client support associate interview questions shared by candidates

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Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?

1 Answer

I would surmise that there is no OS on the system or a hard drive or video card malfunction. I'd reboot the computer and go into BIOS setup. There I would make sure that the harddrives are found and the video card is functional. In most BIOS', the host OS is listed. If all are fine and dandy. Then I would see if there was an onboard vga port I could change the monitor and check that.

What does POST mean?

1 Answer

Have you ever been in a call center environment?

Tell me about a time you had a difficult client?

Tell me about a time you had to deal with a difficult client situation.

Tell me something that is good and bad in the customer service industry.

What does the term RAID mean?

2 Answers

Standard behavioral questions. 1. Tell me about yourself? 2. Experience in client management.? 3. If I have any questions for them?

Tell me about a time you had a difficult customer.

1 Answer
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