Certified Nursing Assistants (CNA) spend the majority of their days interacting with patients, and therefore employers focus CNA interviews predominantly on interpersonal skills and conflict resolution. Expect to answer a fair amount of situational questions, such as how you would handle agitated patients or potential issues with coworkers. CNA candidates are also be expected to have completed some kind of postsecondary nursing instruction, so make sure to brush up on basic healthcare knowledge and common nursing practices.
What would you do if you witnessed a fellow employee speaking in a unkind tone of voice to an agitated resident?
They wanted the answer "Report immediately" whereas I thought it would be appropriate to suggest the employee take a break.
CNAs should keep professional composure at all times, especially when patients are agitated. I would report this employee because they could cause an undesired outcome by agitating the patient even more.