Cocktail server Interview Questions | Glassdoor

Cocktail server Interview Questions

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How would you handle an angry guest?

2 Answers

I said I would ask them how I could remedy the situation . If the guest was still unhappy I would get a manager to talk to them .

I would ask what I could do to help and ask why he's upset to show that I care about our customers. If it's possible in this scenario to resolve the issue and try to ensure the guests satisfaction,I would try to do so. If he was still angry I would go to the manger and speak to her about it.

What goes in a tom collins?

2 Answers

What are two rum based drinks?

2 Answers

They didn't ask much, it was more of a casual conversation about my experience

1 Answer

What's your availability?

1 Answer

To explain a situation where you had to act in the best interest of the company despite how it may have affected you with a guest or coworkers.

1 Answer

What customer service meant to me?

1 Answer

Why do you want to work for McCormick and Schmicks?

1 Answer

Do you have experience as a server

1 Answer

Describe a situation when you handled an upset guest and turned the situation around?

1 Answer
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