Collection Interview Questions | Glassdoor

Collection Interview Questions

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What do you know about accounts receivables?

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The department head wanted to know if I knew the basics of accounting especially the account receivables and payable aspects.

What would I do if the customer gets upset and yells?

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Tell me about a time when you were trying to collect from a difficult customer and what did you do?

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How would you get in contact with someone who doesn't answer the phone and has no voicemail?

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What is the current standing of your student loans?

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Name a time when you went above and beyond/Had a difficult customer/Worked with a problem employee, how did you approach it, what did you learn and what was the result.

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Tell us about your responsibilities at your prior positions.

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What was my management style?

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Where do I see myself in five years?

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