Collections specialist Interview Questions


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Account Control Technology
Collections Specialist was asked...May 9, 2016

How would you get in contact with someone who doesn't answer the phone and has no voicemail?

1 Answers

Call employer. If unemployed, family members.


What would I do if the customer gets upset and yells?

1 Answers

Wait for the customer to finish and calm down, then give an empathy statement and then tell what I can do for them to help repay the debt. Less

Samsung SDS

What do you know about accounts receivables?

1 Answers

The department head wanted to know if I knew the basics of accounting especially the account receivables and payable aspects. Less

POS Portal

Tell me about a time when you were trying to collect from a difficult customer and what did you do?

1 Answers

Hopefully there are strong policies and processes to fall back on. When I worked property management I often had to try and collect rent from non-payers. I issued verbal and written reminders and warnings per policy and when they still did not pay they were evicted. This seems harsh but they knew the agreement up front and we did not stray from it. We offered opportunities to come in and talk about the situation and to find a feasible solution. Some people took advantage of the opportunity and we worked payment plans with them. Others were simply evicted. If you hold firm to the policies and processes customers will know you are serious and fair. Less

Citicorp North America

What made you apply at Citibank

6 Answers

I can do the work and deliver exceptional results I will fit in beautifully and be a great addition to the team You possess a combination of skills and experience that makes me stand out from the crowd Hiring me will makes me look smart and make my life easier Less

I think my carrer will be improved alot with citi

Did he at least let u know u will hear from HR in 5-7 days ?? I just had a interview there Monday but I had a lady Less

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Her response was this exactly: So you think that you can just come in here and work hard and then bam your just going to become management. What makes you think that the 3000 other employees that work here don't have the same goals and they have been here 4-5 years.

4 Answers

So I guess its safe to say it's unrealistic to promote in a year or two with this company. Unless you are as amazing as this supervisor who was able to come in as a sup. I would have laughed in her face that has to be the most unprofessional representation of this company. Less

Who wants to work for a company that laughs at you for wanting to be successful? Like building a career is a joke. Less

wow you should report here that is outrageous

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HUB Parking Technology

I was asked if I had any problem working for a woman controller who likes to micromanage a department the way she sees fit?

3 Answers

I heard the last credit and collection manager that was there had a heart attack from dealing with that controller that's there he told me they got rid of him because he refused to learn some sort of stupid reports but he did a damn good job I heard the company is on the verge of being bought out. Do not go there Less

I heard that the previous Credit & Collections Manager now claims their position was as an Intern to lighten the blow to their disaster of a resume. I also heard that person likes to pretend they are more than one person and comment on Glassdoor about a company they were asked to leave 3 months ago. Maybe this person should concentrate more on learning how to INSERT A COLUMN instead of writing false reviews. Less

They told me that it was not an 8 to 5 job and asked me if I was willing to work more than 40 hours a week and if not this wasn't the job for me. the controller told me we normally work 40 to 60 hours a week and then some and then during inventory time we come in on weekends on our own time I didn't like that but she said once you become a manager you're ours Less


What is your weakest traits?

1 Answers

lack of negotiation skill

Comfort Medical

What's your week points?

2 Answers

Lack of dime experience

Medical biller with many hats


What motivates you?

2 Answers

The ability to help others and for them to see that there are others that are willing to help them. Less

I have a strong motivation to help others. That's why I am a Home Health Aide right now. If this is a personality trait that you find beneficial, I'm your person! Less

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