Customer Service Representative Interview Questions in Columbus, OH | Glassdoor

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Customer Service Representative Interview Questions in Columbus, OH

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Can you handle stressful phone calls?

1 Answer

Sure.

If your best friend walked in right now, how would they describe you?

1 Answer

no difficult or unexpected question

1 Answer

Name an event that unexpectedly changed your life for the better.

1 Answer

What weaknesses do you possess, if any?

1 Answer

again very simple - SAO

1 Answer

How have you handled a disagreement you have had with a coworker?

1 Answer

Tell about a major change in your current position and how you handled it.

1 Answer

"You're overqualified for this position and the pay is less than you're used to. Why would you want this position?"

1 Answer