"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."
What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once? Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them. |
They asked me how I would handle a bad situation with a guest. |
Describe how you would respond to a guest mad at you (even though the mistake was done by a colleague who took an earlier shift?) |
What is good customer service? |
What do you consider to be excellent service? |
What's your favorite thing about an angry customer? |
Why did I choose their casino vs other local casinos. |
Do you hv reliable transportaion |
Do you prefer cats or dogs? |
There were no questions which were too difficult to answer, everything was easy. |
