Concierge Interview Questions

"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."

Concierge Interview Questions

"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."

1,576 Concierge interview questions shared by candidates

Top Interview Questions

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Apple
Concierge was asked...April 6, 2009

What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once?

3 Answers

Remind calm, ask them if they can wait just for a bit til you finished doing business with the customer. One by one helping them out and understand taking time and patience. learning their time very valuable that I take this seriously to make sure everyone gets out calmly and happy. Less

Remain steady and focus, remind them all they will be taken care of in an orderly fashion. Kindly you state you are one person and can only take one person at a time and to please be patient Less

Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them. Less

Brand Connections

What do you consider to be excellent service?

2 Answers

I consider excellent service when one goes out of her way to help out a guest who needs help with an item that is not related to what I am 'selling'. Less

I consider excellent service as when a customer leavers your store with an in depth knowledge of your product and wanting to return again for future business. Less

The Grand Del Mar

Describe how you would respond to a guest mad at you (even though the mistake was done by a colleague who took an earlier shift?)

1 Answers

I would extend sincere apologies and work to assure the customer that we appreciate their patronage by accommodating them accordingly. Once the situation is quelled, I would thank them for their patience letting them know they made a good choice choosing Del Mar. Less

Twin America
Concierge was asked...January 19, 2016

What is good customer service?

1 Answers

Being helpful and considerate. Showing genuine concern for clients. You have to be true to your word and trustworthy. Communicate, communicate, communicate!!! Be upbeat and professional. Less

Montage International

They asked me how I would handle a bad situation with a guest.

1 Answers

Remember that the guest is always right (pretty much) and you want to be the person to take care of their problem, don't pass it off to anyone else. Less

Classic Concierge

How long do you intend to stay with the company?

3 Answers

At least a year.

You are so right they make promises they cannot keep

Stay away from this company they pay there employees 7.5 hr when that is wrong they have been cheating there concierge out of pay since 2013. Less

Bozzuto

Tell me about yourself?/ why should we hire you? why Bozzuto? how do you deal with irate guest??

3 Answers

First of all,think very much for given me an opportunity to introduce, My self,my name is sekh sapan,I am basically from saidpur but I stay in dhaka and working local garments,I have read till high school I have no previous work experience,my father name sekh mohon he is a ward councillor,my mother name sekh rawshanara she is a housewife,my hobbies are listening to music and traveling Less

Sir,I have no experience but I have a lot of attitude towards any work so I can work hard to growth your company,sir I am confident about my work. Less

Sir,i have to get along well with the guest,if the guest gets extra angry i have to let the company manager know. Less

Apple

What's your favorite thing about an angry customer?

2 Answers

Watching them walk out of the store with a smile!

The favourite thing would be that he will also upset his family and friends on the same day like how he upset me. Less

Hyatt

Questions about Hyatt

2 Answers

GUPOT, LEAD, stuff like that.

Did they drug test you for weed to be in the concierge position?

Four Seasons

Describe a time when you made a mistake and how you handled it.

2 Answers

Mistakes happens. It’s how you conduct yourself that matters. For example a guest asked me to buy a few items at the supermarket. One of the items was the wrong one. In luxury service what I did was once . When we find out the item was the wrong one I radio the valet to go buy the correct item while I was helping them unload the items. At the end ,the resident didn’t have to wait and was very appreciate tive on how fast and * *NSYNC The team was. I removed the wrong item and ask them if they need it anything else. They said they done at the moment and thank you so much for your assistance. Fast actions is SERVICE. Less

I described a mistake I made when making a sale and described how I fixed the mistake without inconveniencing the guest. Less

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