Concierge Interview Questions | Glassdoor

Concierge Interview Questions

"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."

Top Interview Questions

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What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once?

1 Answer

Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them.

They asked me how I would handle a bad situation with a guest.

1 Answer

Describe how you would respond to a guest mad at you (even though the mistake was done by a colleague who took an earlier shift?)

1 Answer

What do you consider to be excellent service?

2 Answers

What's your favorite thing about an angry customer?

2 Answers

Why did I choose their casino vs other local casinos.

1 Answer

Do you hv reliable transportaion

1 Answer

Do you prefer cats or dogs?

1 Answer

There were no questions which were too difficult to answer, everything was easy.

1 Answer
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