"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."
What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once? Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them. Remind calm, ask them if they can wait just for a bit til you finished doing business with the customer. One by one helping them out and understand taking time and patience. learning their time very valuable that I take this seriously to make sure everyone gets out calmly and happy. Remain steady and focus, remind them all they will be taken care of in an orderly fashion. Kindly you state you are one person and can only take one person at a time and to please be patient |
Describe how you would respond to a guest mad at you (even though the mistake was done by a colleague who took an earlier shift?) |
What is good customer service? |
They asked me how I would handle a bad situation with a guest. |
What do you consider to be excellent service? |
How long do you intend to stay with the company? |
Why would you be a good fit for the company? |
What's your favorite thing about an angry customer? |
Questions about Hyatt |
Do you have front desk experience? |
