Contact Center Manager Interview Questions | Glassdoor

Contact Center Manager Interview Questions

13

Contact center manager interview questions shared by candidates

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Describe how you handled an employee with performance issues

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Shared a story of a successful improvement plan

Please tell us what you know about the position for which you are being interviewed (not to include information from the job posting)

1 Answer

None of the questions were difficult, very basic situational questions such as tell me about a time when you had a conflict with a coworker.

They really wanted to make sure I could be passionate about energy conservation.

How do you handle large seasonal staffs? How do you determine staffing requirements? How do you develop KPI's for your staff?

1 Answer

Call volume, average talk time, average speed of answer and abandon rates.

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if you are faced with a situation to make a decision with very little background information on the subject .

Detailed background; situations; personal

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Name a time when you disagreed with what you had been asked to do, and how did you react?

1 Answer
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