Contact Representative (Toll Free Number) Interview Questions | Glassdoor

Contact Representative (Toll Free Number) Interview Questions

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Questions on how you would handle an irate person coming into a local office because he/she has not received their social security check for the month on check day. What questions would you immediately ask them or how would you handle the situation. They give scenarios for you to actually act out in.

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First of all verify all information, name, address, date of birth, do you have direct deposit? Have you moved? Then check the system to see exactly what is going on with the check. Was there an overpayment and we are collecting the funds? Did you receive any letters from us?