Customer Service Representative Interview Questions in Coos Bay, OR | Glassdoor

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Customer Service Representative Interview Questions in Coos Bay, OR

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Why do you want to be in customer service

1 Answer

I enjoy helping others and understand the platform well. I am patient.

Asked about most recent positive customer service experience.

They asked simple brainteasers and about your work experience

The questions were pretty standard. How would you handle a disgruntled customer, how do you handle a bill inquiry, etc.

Why do you want to work here?

2 Answers

what makes you a good fit

1 Answer

How did you know about us?

1 Answer

Very standard questions. Where do you see yourself in the future, do you have any experience in the CSR field, etc. Also asked questions in regards to "how would you react if" (due to the client that I was interviewing for) as well as checked to see if I had any knowledge about the company itself.