"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
- Try more general keywords ('engineer' rather than 'systems engineer')
- Check your spelling
- Replace abbreviations with the entire word ('accountant' rather than 'CPA')