Customer Service Representative Interview Questions in Coventry, UK | Glassdoor

Customer Service Representative Interview Questions in Coventry, UK

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Your location is Quite far away from our offices are you going to be ok getting in

1 Answer

once you have passed the stages needed to get to interview stage the interview itself is basic and nothing out of the ordinary

Tell me about a time you worked in a team

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What made you apply for a permanent role?

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Describe a difficult situation with a customer Why do you want to work here Give example of a time you suggested something to make client experience better

1 Answer

How did you hear about us?

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What made you want to apply for the role?

1 Answer

How did I think I could make a difference to peoples enjoyment of their visit to the Museum.

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None it’s just a waste of time, you’re guaranteed to get the job as they have so many people leaving or being sacked