Customer Care Associate (EFT) Interview Questions | Glassdoor

Customer Care Associate (EFT) Interview Questions

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Customer care associate (eft) interview questions shared by candidates

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Tell me about a time when a policy was changed at work and how did you handle the change.

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i had not had the situation, and told interviewer that and she understood and moved along.

Describe to me a previous situation to where you provided excellent customer service. Describe to me a situation to where you could not actually assist a customer and tell me how you handled it, was just a few of the questions that were asked. The interview itself lasted about 10 minutes.

Describe a time you had to deal with a difficult customer?

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