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Customer care professional Interview Questions
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Customer Care Professional interview questions shared by candidates
Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them?
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Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee). Less
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Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You. Less
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My girlfriend has her final interview tomorrow. What advice can you give? Can pay be negotiated especially with a good degree? Less
Which blue box value relates to you and why?
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Customer commitment
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Its Bigger on the Inside !!!
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How was the assessment?
Why would you be a good fit for American Express.
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Many times customers are unable to sort through or understand the fine print in an agreement or contract. I will be able to provide the patience and creditable references that will offer positive solutions to a particular need, or problem for a customer. Less
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Yes I am very good at sorting through problems and situations. I provide a great amount of patience and creditable references in positive solutions. Less
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I am able to sort through problems/ situations and offer positive or productive solutions. Less
Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.
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When I was given my first Substitute Teacher position I was somewhat fearful. I reached deep into my mind trying to recall every example and lecture that I thought would be applicable to establishing a learning environment. The first day went well, by the end of the week I felt the students respected me in my teaching methods as well as an individual. At the end of the week I was very proud of myself as well as the confidence which I had gained. Less
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This was the most difficult question for me, because I've never had too many ( if any) situations at work where there wasn't a supervisor or coworker to ask. Especially with my experience being in call centers. So I just highlighted a time i daughter the answer to a problem I didn't know the answer to without seeking someone else and found the answer on my own. Less
They asked us to describe what extraordinary customer service meant to us
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Extraordinary customer servixe is going above and beyond for each customer, putting yourself in that person's shoes, being empathetic, and never carrying over negative experiences to the next customer. Less
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How long does it take for the HR to get back to you with an offer after the final interview? Less
What difficult task did u do and how u addressed them?
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Did you get the job?
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Did you get the job
If you were the customer service rep how would you do to calm a frustrated customer
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Do you remember some of the question they asked during the iv session via phone and face to face? Im currently appling for the position you landed? hope its help..thank you Less
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First of all apologize and calm down customers first. Secondly provide the customer a solution and advise will update within a timeframe. Thirdly reassure customer and provide some goodwill Less
Q: Tell me about a time where you handled a difficult customer?
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I maintain a very calm demeanor, on this and many other occasions my manager asked me to handle an escalation. A customer had been calling on several occasions looking for resolution. He was getting emails and promotional mail for his deceased wife. He also expressed that he and his daughter had called on several occasions and they were promised it was taken care of and it wasn't. He was inconsolable at first. I let him scream it out when he took a breather. I was empathetic with him sharing my similar experience with my Mother. We spoke for a little while longer as i assured him that I was going to help his family. You see there was no way to delete a client from the customer data we had control of in our systems. Other Agents were changing the Wife's name to the daughters name and it wasn't sticking . They would get correspondence for both of them. I was able to get to the right department deep within our company through diligent research and polite phone calls. I was finally able to get his Wife's name removed from our system all together. I returned the call after double checking the system. I called the customer that day and 1 month, then yes 2 months later to allow time for promotional cycles to ensue and assure resolution. A happy customer retained for our company. Every single customer counts. Less
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*Remember to answer on how YOU handled it, not with what you would do, or did as a team. Less