Customer care professional Interview Questions

Customer commitment

How was the assessment?

Its Bigger on the Inside !!!

This was the most difficult question for me, because I've never had too many ( if any) situations at work where there wasn't a supervisor or coworker to ask. Especially with my experience being in call centers. So I just highlighted a time i daughter the answer to a problem I didn't know the answer to without seeking someone else and found the answer on my own.

When I was given my first Substitute Teacher position I was somewhat fearful. I reached deep into my mind trying to recall every example and lecture that I thought would be applicable to establishing a learning environment. The first day went well, by the end of the week I felt the students respected me in my teaching methods as well as an individual. At the end of the week I was very proud of myself as well as the confidence which I had gained.

I am able to sort through problems/ situations and offer positive or productive solutions.

Many times customers are unable to sort through or understand the fine print in an agreement or contract. I will be able to provide the patience and creditable references that will offer positive solutions to a particular need, or problem for a customer.

*Remember to answer on how YOU handled it, not with what you would do, or did as a team.

I maintain a very calm demeanor, on this and many other occasions my manager asked me to handle an escalation. A customer had been calling on several occasions looking for resolution. He was getting emails and promotional mail for his deceased wife. He also expressed that he and his daughter had called on several occasions and they were promised it was taken care of and it wasn't. He was inconsolable at first. I let him scream it out when he took a breather. I was empathetic with him sharing my similar experience with my Mother. We spoke for a little while longer as i assured him that I was going to help his family. You see there was no way to delete a client from the customer data we had control of in our systems. Other Agents were changing the Wife's name to the daughters name and it wasn't sticking . They would get correspondence for both of them. I was able to get to the right department deep within our company through diligent research and polite phone calls. I was finally able to get his Wife's name removed from our system all together. I returned the call after double checking the system. I called the customer that day and 1 month, then yes 2 months later to allow time for promotional cycles to ensue and assure resolution. A happy customer retained for our company. Every single customer counts.

How long dud you have to do the interview?

American Express is among the financial world giants offering excellent service.

Just like a phone book Domain Name Servers (DNS) holds a directory of domain names and translate them to Internet Protocol (IP) addresses.

A DNS address is the name assigned to an ip address for example www.abc.com

Why should American Express hire me? First of all, I believe that my strong professional experience and education make me a very competitive candidate for customer service and any other related position. My past working experience has proven myself to be a team builder, efficient and trustworthy personnel. I have been providing exceptional contributions to the internal and external clients. Certainly, I will strive for continued excellence. With my excellent customer service skill, I am positively sure that I can help American Express maximize its profitability, as well as to satisfy the needs of our clients of American Express. Therefore, American Express should hire me to joint its team. We will make everybody's life easier with American Express.