Customer Care Professional Interview Questions

my reply was, after I stammered a tiny little bit, My integrity has never been challenged. I will always do the right thing, and when I give my word I follow thru.

did u get the job? im waiting on a response from them now

I used the experience I had in dealing with automated billing at my previous job to answer this question.

I took the blame for staff not doing part of their job with their client. One they were knew and just didn't remember as this particular had a lengthy VOC sheet. To save this new person that was really good with the clients I said that it was my mistake for not taking the client to do the garbage/recycling cans as i had said I would do it because the other staff was busy cooking dinner. Yes, it was fib but the staff was very good and as a temporary employee it is easy to be let go for something so simple as it was part of their job to remember everything the first day.

This was the most difficult question for me, because I've never had too many ( if any) situations at work where there wasn't a supervisor or coworker to ask. Especially with my experience being in call centers. So I just highlighted a time i daughter the answer to a problem I didn't know the answer to without seeking someone else and found the answer on my own.

I said I would attend the function that the job was having, because that would give the opportunity to meet some of the upper management that I would otherwise probably never get the opportunity to meet.

These questions can be difficult because it can be hard to accept responsibility for our actions sometimes. It's important to show the interviewer that yes you are human and make mistakes from time to time but that you are able to recognize them, take ownership of them, and take necessary steps to correct the situation.

must think of examples for all questions