Customer care specialist Interview Questions

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Boys & Girls Clubs of America
Child Care Assistant was asked...May 3, 2016

Why do you want to work with kids

2 Answers

I've always loved to be around and take care of children. I love teaching them new things and helping them grow. Less

I've been around kids my entire life and I seem to do fairly well with them and I like being able to teach children new things Less

YMCA

How would you handle an angry parent?

2 Answers

Listen to what they have to say then handle their problems in a calm reasonable manner Less

Listen to them and make them feel heard. Address the problem, then follow thru.

Central School District

How would you handle a child that fails to comply and is overall very difficult on a daily basis?

2 Answers

Talk to them in a civil manner the rights and wrongs

Answer with a very balanced response, one that doesn't involve punishment or judgment. Less

Winnebago Mental Health Institue

How would you handle a violent patient while in the dayroom with other patients, family members, staff, etc.

1 Answers

Follow the protocol, keep everyone safe especially the violent patient themselves. If need be, evacuate everyone from getting involved/hurt in the process. Report to supervisor and document the incident. Less

YMCA

What do you do when talking to an unhappy parent?

1 Answers

I first take into account that the parent only has their child's best interest at heart and that their anger is most likely not directed personally at me. Next I would work with them to achieve the results they are looking for. Less

DaVita

It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description

35 Answers

When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Less

Be on time in order to fulfill

I have to take make sure the patient comfortable that my responsibility

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Country Court Care

What skills/attributes do you think make you a good Care Assistant?

25 Answers

Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen. Less

Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen. Less

I possess the Ability to achieve set targets while responding to changing , with end-user knowledge of Microsoft Word, Excel and PowerPoint. Team oriented, with proven ability to work alone or as part of a group. Excellent written communications ability combined with a professional telephone manner. Driven and self-motivated, with a 'can-do' approach. The value that I will bring to your organisation includes a strong skill set which I have developed through my academic experiences. Less

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Medivet

Do you think about a nursing career in the future?

21 Answers

Yes

Yes that has always been my goal, it will enable me to give more care to those in need Less

Yes

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Northwell Health

1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?

17 Answers

Exercise

1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Less

Work when I ask to when short of staff

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Bluebird Care

How many years experience I have as a care worker?

15 Answers

1 Year

I have worked for 5 years

One year experience

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