Customer Care Specialist Interview Questions
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Customer Care Specialist interview questions shared by candidates
How would you handle a violent patient while in the dayroom with other patients, family members, staff, etc.
1 Answers↳
Follow the protocol, keep everyone safe especially the violent patient themselves. If need be, evacuate everyone from getting involved/hurt in the process. Report to supervisor and document the incident. Less
It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description
35 Answers↳
When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Less
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Be on time in order to fulfill
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I have to take make sure the patient comfortable that my responsibility
Do you think about a nursing career in the future?
25 Answers↳
Yes that has always been my goal, it will enable me to give more care to those in need Less
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Yes
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Yes l do it has always been my wish l am passionate about care.
What skills/attributes do you think make you a good Care Assistant?
33 Answers↳
I possess the Ability to achieve set targets while responding to changing , with end-user knowledge of Microsoft Word, Excel and PowerPoint. Team oriented, with proven ability to work alone or as part of a group. Excellent written communications ability combined with a professional telephone manner. Driven and self-motivated, with a 'can-do' approach. The value that I will bring to your organisation includes a strong skill set, which I have developed through my academic experiences. Less
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Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linens Less
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Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linens Less
1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?
17 Answers↳
Exercise
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1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Less
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Work when I ask to when short of staff
How many years experience I have as a care worker?
16 Answers↳
1 Year
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I have worked for 5 years
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I answered the duration that I have worked for.