Customer Care Supervisor Interview Questions | Glassdoor

Customer Care Supervisor Interview Questions

28

Customer care supervisor interview questions shared by candidates

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How did I handle a difficult employee.

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Terminated the employee.

what is more important, your fellow team of supervisors or your team of agents?

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What is the last book your read?

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One question in particular that I remember centered on why I wanted to leave the position I was in at the time. The question wasn't challenging per sé; it was simply something I hadn't really thought about, other than the standard needs, such as more challenges, different culture, and better pay.

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Where do you see yourself in 3 years?

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Have you ever worked with someone that had different working morals than yours.

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What is a common misconception about you?

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Can you work as part of a team?

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Are you flexible to work any hours needed? What are your strengths/weaknesses? Tell me about a time you disagreed with your manager about a policy/procedure. What was the situation and how did you handle it? How do you motivate others?

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Describe your previous role and how it can contribute to this company and position. Would the commute be an issue?

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