Customer Claims Representative Interview Questions | Glassdoor

Customer Claims Representative Interview Questions

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Customer claims representative interview questions shared by candidates

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What do you know about the United Health Group?

2 Answers

what question do they ask

Mostly the usual customer service questions like give an example of how you handle upset customers, give an example. Have you ever dealt with customers that had to switch from one company to another and how did you help them feel more comfortable and happy that you were the new company to help them. HR interview mostly went over all my past positions and then the Manager interview asked all of the "How do you handle" and "Give me an example of" type questions.

it was all tell us when you "insert prev experience here"

2 Answers

The basics, but one that struck me was "tell me a time you came across a difficult co-worker and how you dealt with it".

1 Answer

What was the mosty boring job you have ever had?

1 Answer

Your previous salary is twice as much as what we are offering. Can you accept working at our salary offer?

1 Answer

Think of a time when.....

1 Answer

How would you handle a situation if...

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Tell me about a time you had to deal with a difficult customer. How did you handle it and what was the result?

Tell me about a time when your manager did not agree with a decision you made.

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