Customer Retention Representative Interview Questions

Asked if I could attend a two week training course.

Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

There were none.

Tell me about a time you worked with a difficult customer

Name a time you had to deal with a difficult customer?

Name a time a policy and/or procedure changed and how'd you deal with it?

Tell me about yourself. What two components of customer service are most important to you? When faced with a difficult situation, what is your first reaction? How would you fit in with Vivint?

How would you react to a belligerent customer?