Customer Retention Representative Interview Questions


Customer Retention Representative interview questions shared by candidates

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VXI Global Solutions
Customer Retention Representative was asked...April 14, 2020

what is an acceptable excused absents

3 Answers


Death of family member immediate.

You would have to refer to the attendance policy. There are several.

Q: What did they ask you?

1 Answers

Q: no answer


One thing that would put you off at a company .

1 Answers

Room for no development within the company

American Income Life

What is customer service, to you?

1 Answers

The means by which you converse and assist a customer in a fair and respectful manner. Less

411 Locals

i was asked to tell more about my previous experience in sales, about my professional interests why I am applying for 411 Locals and so on.

1 Answers

I answered the questions honestly, do not overestimating my experience or education. I just showed will t learn and work in a flexible environment. Less


What was your prior applicable experience

1 Answers

I told them about past accomplishments in similar roles


Why do you want to work for Brighthouse?

1 Answers

Company stability, great reputation, attracted to specific position


Why did I want to work for them

1 Answers

It's a booming industry. There is super low competition


How do you react to angry/upset customers?

1 Answers

I told how I would in the past have to calm customers on the phone.

Cox Communications

How do you handle irate customers? What is a customer experience?

1 Answers

Make the customer feel as if they are talking to a friend. Make a personal relationship and relate to the customer. Less

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