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Customer Retention Representative Interview Questions

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Asked if I could attend a two week training course.

1 Answer

Hard Pass

Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

Tell me about a time you worked with a difficult customer

Name a time a policy and/or procedure changed and how'd you deal with it?

Tell me about yourself. What two components of customer service are most important to you? When faced with a difficult situation, what is your first reaction? How would you fit in with Vivint?