Customer Service Advisor Interview Questions | Glassdoor

Customer Service Advisor Interview Questions

"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."

Top Interview Questions

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How would I handle an irate customer

1 Answer

With patience and a calm, friendly voice.

Describe a time when you had to sell something.

If an employee that is supposed to take over your shift called out last minute what would you do?

2 Answers

What 3 words would your previous enployer use to describe you?

1 Answer

They asked me in general about customer service and how I felt about it.

1 Answer

How many years I had in customer service jobs.

1 Answer

On a scale of 1-5 (with one being poor and five being suburb) how would I rate my previous employer.

1 Answer

Have you ever visited any UNIQLO stores?

1 Answer

Why do you want to work for Petco.

2 Answers

One question was how many days I had missed in a certain period of time at my current job.

1 Answer
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