Customer Service Advisor Interview Questions | Glassdoor

Customer Service Advisor Interview Questions

"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."

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Describe a time when you had to sell something.

2 Answers

I sold insurance disability insurance

I sold different parts for repairing vehicles

How would I handle an irate customer

2 Answers

If an employee that is supposed to take over your shift called out last minute what would you do?

2 Answers

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The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over

2 Answers

Tell me about yourself?

2 Answers

Why Argos?

2 Answers

How would you solve slow start up issues on a laptop/computer?

2 Answers

Why do you want to work for Petco.

2 Answers

Describe a situation where you delivered excellent customer service.

1 Answer

What does Customer Service mean to you?

1 Answer
110 of 126 Interview Questions