"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
Describe a time when you had to sell something. I sold insurance disability insurance I sold different parts for repairing vehicles |
How would I handle an irate customer |
Which one of these 3 places would be our competition and why best buy, food for less or forever 21? |
If an employee that is supposed to take over your shift called out last minute what would you do? One or more comments have been removed. |
If you are meeting with a student who does not have the required GPA to get into Grady/Terry College, what would you do? |
Q: What is the most important aspect of academic advising? |
How do you work with other team members? (You will be working with your advisor team AND the team of registrars) |
Why do you feel the skills you have acquired make you an excellent candidate? |
I was taken into another room with a phone where the manager "called" me and I was told to role play and try to sell TDS products. It was very difficult because I didn't know the products and basically had to just make stuff up. They also expect you to know top down selling |
Explain you advising philosophy, and how do you use it when working with students? |
