"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
How would I handle an irate customer With patience and a calm, friendly voice. |
Describe a time when you had to sell something. |
If an employee that is supposed to take over your shift called out last minute what would you do? |
What 3 words would your previous enployer use to describe you? |
They asked me in general about customer service and how I felt about it. |
How many years I had in customer service jobs. |
On a scale of 1-5 (with one being poor and five being suburb) how would I rate my previous employer. |
Have you ever visited any UNIQLO stores? |
Why do you want to work for Petco. |
One question was how many days I had missed in a certain period of time at my current job. |
