"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
Describe a time when you had to sell something. I sold insurance disability insurance I sold different parts for repairing vehicles |
How would I handle an irate customer |
If an employee that is supposed to take over your shift called out last minute what would you do? |
The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over |
Can you work long hours on your feet in a fast paced environment. |
Are you able to work Sundays? |
What 3 words would your previous enployer use to describe you? |
Have you ever visited any UNIQLO stores? |
One question was how many days I had missed in a certain period of time at my current job. |
They asked me in general about customer service and how I felt about it. |
