Customer Service Advisor Interview Questions | Glassdoor

Customer Service Advisor Interview Questions

"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."

Top Interview Questions

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What kind of services did you perform at previous job?

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The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over

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Can you work long hours on your feet in a fast paced environment.

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Are you able to work Sundays?

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Explain what you found hardest to learn at your last job? What was easiest?

What do you like least and most about customer service ?

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Many inquires in industry knowledge.

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What was my availability ?

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