Customer Service Advisor Interview Questions | Glassdoor

Customer Service Advisor Interview Questions

"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."

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He asked me what are my strengths and what are my weaknesses and he asked me if I was a leader if I was a follower?

Which priority customer would i give preference to? Fleet customer or Mother with a time schedule to drop off her kids at school.

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Tell me about yourself?

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What technology do you think will be big at Christmas?

What three words would your friends use to describe you?

Do you have any issues with working in extreme heat or cold?

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