Customer Service Advocate Interview Questions | Glassdoor

Customer Service Advocate Interview Questions

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Customer service advocate interview questions shared by candidates

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Tell me about a time you had to explain something complex to a customer.

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This caught me off guard, as I had not previously thought of an instance regarding this situation.

What do you know about New Benefits?

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Unable to remember any specific or difficult question.

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They asked about 5 questions, all loosely based on their Core Values

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Tell us about a time that..... You had to make a split second decision You resolved a conflict with someone You set a goal and the ways you achieved that goal Etc.

What would you do if a coworker says he/she doesn't understand there job?

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How do you deal with tough situations you aren't sure how to handle?

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Tell me about a time when you had a co-worker with the same job as you that was not performing as well as you were. How did you handle it?

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