Customer service advocate Interview Questions


Customer Service Advocate interview questions shared by candidates

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Customer Service Advocate was asked...June 24, 2016

If you have a drawer full of white and black socks, that you can't see into, what's the minimum amount you would need to pull out, in order to guarantee a matching pair.

5 Answers

6. I totally failed.

If there's only two colors you would only need to pull out three socks to guarantee a matching pair Less

Uh, the answer is two.

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UnitedHealth Group

- Tell me about yourself - Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer changed your approach to your work or the work of your team? -

4 Answers

I would love to get in contact with you as I have a few questions to ask. I have a video interview with them now that I need to complete. Less

Hi, how many stages was the hiring process? Assessment first, then HireVue interview and what please? Thank you. Less

hi I would love to know more

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Anthem Blue Cross and Blue Shield

Why was there a gap in your previous employment history?

3 Answers

mother passed away

Considering it was a temp to hire position what kind of background verification did they do? Did they check for education? Less

No gap - have full history of ongoing employment. Last employment was at same company for position was for 13.5 years. Thank you for the feedback - I will add more employment to resume. Less

UnitedHealth Group

What is one of our core values.

3 Answers

They have 5 core values: Relationships Innovation Performance Integrity Compassion Less




What is your typing speed?

2 Answers

Complete online assessment and give numbers to the recruiter.

I would say its average speed

AAA The Auto Club Group

Tell me about your self

2 Answers

I answer this question by given previous job experience and skills based on what they are looking for Less

What advice do you have on the accessment


Is this a product you would use?

1 Answers

This was easy to answer with just a little research about the company.


Basic stuff

1 Answers

Basic answer

Speedy Cash

Are you willing to cross staff or relocate

1 Answers


Speedy Cash

What is your long term plan.

1 Answers

To become a better person and to be able to help the next person.

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