Customer Service Agent Interview Questions | Glassdoor

Customer Service Agent Interview Questions

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Customer service agent interview questions shared by candidates

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What did I like most about my current job.

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The most difficult questions came when asked about some of my co-workers. I had become great friends with most all of them. With the exception of a new hire.

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There was not a difficult question

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Had to take the typing test three times because of a technical glitch in their software.

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Tell us about yourself

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How do you deal with irate, mad and frustrated passengers that won't be able to get on a flight to a vacation destination for a couple days? The company gives them the free flight but will not pay for their hotel due to weather. How do you explain this to the passenger?

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describe a difficult situation for a customer

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How would you handle upset passengers?

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Asked me about customer service experience and had me "sell" a smartphone.

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What will be your greatest challenge if you accept this position?

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