Customer Service Agent Interview Questions | Glassdoor

Customer Service Agent Interview Questions

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Customer service agent interview questions shared by candidates

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How would you deal with a long line of customers quickly, but still provide a positive experience?

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Why do you want to work for Alaska Airlines?

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What is it that makes you different that would stand out for our customers

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What are your Customer Service/Support knowledge and skills?

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What are your Technology skills?

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Do you meet the hardware/software requirements as stated during the application process?

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You receive an email from a customer who wants you to bend the rules by giving him $20.00 off of his order. He says that normally he just emails and asks and the customer service rep gives it to him because he is a repeat customer. What do you do?

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Please describe a time when you had a call from an unhappy customer, what steps did you take to turn that call around?

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I don't even remember the questions. I believe all airlines go for a certain look and turn if you have the appropriate schooling or experience you get the job.

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Can you work fast and hard in all weather conditions?

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