Customer Service Agent Interview Questions | Glassdoor

Customer Service Agent Interview Questions

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Customer service agent interview questions shared by candidates

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Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?

2 Answers

They asked my if it was ok for me to work in the ramp and in customer service.

1 Answer

So why are you interested in a job in sales?

1 Answer

A group exercise that made you create with your group your own airlines, along with slogan, niche, logo, philosophy, and name. They gave you 10 minutes to do this.

1 Answer

Name your group interview team, what animal would you all be, and what sound would you make?

1 Answer

What makes you unique?

1 Answer

Nothing out of the ordinary. Process very smooth.

1 Answer

Are you able to stay if your flight is delayed?

1 Answer

"Have you worked in a call center?"

1 Answer

At the end of the call you need to upsell something from the catalog to the customer. The interviewer handed me a catalog and told me to upsell something to her.

1 Answer