Customer Service Agent Interview Questions | Glassdoor

Customer Service Agent Interview Questions

800

Customer service agent interview questions shared by candidates

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How would you cell your current cell phone?

1 Answer

What computer skills did I have?

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I don't really remember the questions. It was over a year ago. But it's the typical questions you here at any place.

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Nothing really. They asked your typical questions. I always hate the "What is your worst quality question"

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Which of our 8 core values do you think is the most important and why?

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When was a time I offered great customer service.

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The most unexpected question would possibly be what how would I handle an irate or out of control customer.

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What is your definition of customer service? What would you do to prepare for bad weather conditions at work? Why do you want to work for American Airlines? After you had closed your cash register and were on your way out of work, you see a customer approaching the desk for help with lost luggage. Do you go back to help them? Tell us about a past experience where you faced a challenge at work and how you dealt with it. Do you take criticism well?

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When an irate customer insults the company or you? What's your reaction?

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What job do yuo expect to be doing in 5 years?

1 Answer
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